The “antivirus software” you install will have malware hidden inside that allows hackers to spy on you and your computer. In both cases, you’re giving hackers full access to your device and your sensitive information, photos, or videos. If you respond to the email or call the number in the message, they’ll pressure you to either download “antivirus software” or give them remote access to your device. In this scam, fraudsters pose as Geek Squad technicians and tell you that your device has been infected with malware. Phishing emails that embed fake antivirus software □ Related: How To Stop Spam Texts (on Android and iPhone) → 2. In the news: The Geek Squad subscription renewal notice scam hit Niagara County in New York especially hard, with the county’s Sheriff’s Office reporting that victims lost more than $22,000 to scammers. You’re asked to call a phone number other than the official Best Buy number to “resolve” the error.For example, it doesn’t come from a “” email address, has spelling and grammatical errors, and doesn’t use the proper Geek Squad logo. The message includes signs that it’s a phishing scam.You get an invoice or an auto-renewal notice for Geek Squad services you didn’t request.When the original account holder reports the fraud, you’ll be out the full amount plus whatever you sent to the scammer. In many cases, this scam can evolve into a “refund scam.” This occurs when fraudsters use stolen accounts or credit cards to send you extra money and ask you to “refund” the difference. The message usually includes a phone number to call in case the charge is a “mistake.” Once you get on the phone, they’ll ask for your credit card or other banking information in order to “refund you.” But in reality, they’ll use that information to steal from you or commit financial fraud. In this scam, fraudsters send emails or text messages that claim you’ve been signed up for the Geek Squad’s subscription service and will be billed hundreds or thousands of dollars if you don’t cancel. While you’re likely to come across Geek Squad scams in your inbox, there are other ways that these sneaky scammers target their victims. The 7 Latest Geek Squad Scams (and How To Identify Them) Try Aura’s identity theft protection free for 14 days to secure your identity. ✅ Take action: If you’ve been the victim of a Geek Squad scam, your bank account, email, and identity could be at risk. Scammers create convincing emails that look like they come from the Geek Squad - and then try to get you to click on links, send money, or call them. The majority of Geek Squad scams start with phishing emails. ![]() Even worse, more than 60% of tech support scam victims are over the age of 60, meaning elderly family members could be particularly at risk. Someone who has enlisted the help of the Geek Squad, or bought something from Best Buy, is more likely to fall for a fake Geek Squad scam.
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